Some of our items, due to their special features, must meet the following conditions to be returned:

- Swimwear: Swimwear cannot be returned;
- Underwear: Underwear items cannot be exchanged or returned, except for socks, tops, bodysuits and undershirts that must keep their original packaging;
- Pajamas: they can be returned as long as they are in the same condition as they were purchased. Items with a bag must be returned together with it;
- Accessories: they must be returned with their bag or with their original packaging, both must be intact;
- Perfumes: must be returned in the original sealed packaging;
- Cosmetics: must be returned in the original sealed packaging;

Birkenstock