Information

If you are not satisfied with your purchase, unworn items may be returned in exchange for Store Credit of the same value as the returned item, or for a monetary refund to the same payment method used for the purchase. The choice between Store Credit and monetary refund must be made when submitting the return request.
In the case of a refund via Store Credit, the amount will be credited within 1 business day of the goods being received at our warehouse and will be available among the payment methods at checkout only after logging in. In the case of a monetary refund, the amount will be credited within 14 days of the goods being received at our warehouse.
Return shipping costs are covered by CoccoleBimbi for orders over €79 including VAT, provided that the remaining order value, after deducting the returned items, is still over €79.
In the case of a full return of the order, or if the value of the items kept is less than €79, the return shipping cost will be €5. If the customer benefited from free shipping and the value of the items kept is less than €79, the original outbound shipping costs of €6 will also be charged.
In the case of multiple returns relating to the same order, any returns after the first will always be at the customer’s expense.
Please note that personalised products cannot be returned, as the unique and exclusive personalisation of the item limits its subsequent resale.

The return procedure is very simple and fast and can only be carried out after receiving the order and within 14 days. It will not be possible to carry out the return procedure if your order is still in transit or not delivered or after 14 days.
If you are a registered customer, simply access your account, in the "My orders" section, select the order you wish to return and click on "Return".
If you have made a purchase as a guest, you can request a return by accessing this page (https://coccolebimbi.returns.shippypro.com/).
You will have access to a return form to be completed independently.
To get started, you need to enter your order number or shipment tracking number. You can then select one or more items you wish to return and the reason for the return request. Check the correctness of the address from which to make the withdrawal and finally click on "Return". If the return request is accepted, you will receive Return Instructions and the Return Label to be printed.

In order for the return and refund procedure to be successful, the returned products must be compatible with the following conditions:

The security seal on the items to be returned must not be cut or broken.
The garments must not have been worn, washed or altered and must not show any signs of use.
Each garment must be returned including all the original labels, packaging and accessories (hangers, garment covers, etc.) received with the order.
All footwear and accessories must be returned together with their original box, considered to all intents and purposes an integral part of the product.
In the event that you receive it defective, or that errors occur in shipments by CoccoleBimbi, we ask you to follow the same instructions as above.
All returned items are inspected and must comply with all the parameters listed in the return procedure.
For hygienic reasons, returns of products in contact with intimate parts will not be accepted. Therefore, returns of underwear, bikinis and swimsuits without the hygiene sticker, stockings, lucky shirts, tights and socks will not be accepted.

CoccoleBimbi reserves the right to refuse unauthorized returns.

In the event of a refund, this will take place within 14 working days of receipt of the goods in our warehouses after having verified their good condition. The refund will be paid through the same payment method with which the purchase was made. In case of cash on delivery, please contact our customer service via the contact form, Whatsapp or via Live Chat. The refund will be paid by bank transfer which must be made out to the customer who placed the order. If the customer who placed the order does not have an IBAN in his name, he will have to send a signed proxy and a copy of the Identity Document authorizing the provision of the refund to third parties. If purchased, the gift bag is not refundable as it is subject to wear and tear.

COCCOLE SRL
Via Noicattaro SNC
70018 Rutigliano (Ba)
Italia