Are all the items authentic?
Are out of stock items restocked?
How can I have more information about the size guide?
The product I received has a manufacturing defect. What do I do?
What are the payment methods that can be used to purchase from your website?
Is it possible to make an installment payment?
Is it possible to make a postponed payment?
When will my credit card be charged?
I'm having issues with Paypal, Klarna and/or Scalapay and I can't make the purchase.
I want to check the status of my order
I have made a payment, but have not received a confirmation email. Was the order successful?
By when is it possible to change an order?
Is it possible to cancel an order?
Can I change the size or add an item to an already shipped order?
I placed an order on the old website. How do I proceed?
I placed an order. How long is the delivery time?
What are the shipping costs?
I entered the wrong shipping address. What do I do?
Can I redirect the delivery to another address?
What happens if I'm not at home at the time of delivery?
The package that I received is damaged. What do I do?
Returns & refunds
Returns & refunds
Is it possible to make a return?
Can I check the status of my return?
By when will I receive the refund?
What are the shipping costs for a return?
My return has not been picked up by the courier.
I want to make an exchange
I have to return an item purchased on the old website. How do I proceed?
Gift Card
Gift Card
I would like to purchase a Gift Card on CoccoleBimbi
Can I buy multiple Gift Cards of the same amount?
Does the Gift Card have an expiration date?
Can I use the Gift Card in the store?
I have a voucher/gift card created on the old website: can I still use it?
Personal details
Personal details
Is it necessary to register to make a purchase on CoccoleBimbi?
How can I create an account?
I forgot the password
I have an account created on the old website. Can I still use it?